Privacy Policy

Define Our Services!

Your privacy is incredibly important to us, and we want to assure you that we are fully dedicated to safeguarding your personal information. We collect your data lawfully and with the utmost care, serving two main purposes: to process your orders seamlessly and provide exceptional service. Rest assured, we will never send you marketing emails without your explicit consent, and you can always opt-out of future communications. We only gather essential information, like your name, address, phone number, and email, and we'll never collect sensitive data without your consent. Your information will be kept accurate and secure, in compliance with our internal policy and the law. While we may use cookies to track visitor behaviour, you have control over this by modifying your browser settings. Please don't hesitate to reach out to us with any privacy concerns or questions. Your privacy is safe with us!

CANCELLATION & REFUND POLICY

The Company is not responsible for refunding your money in the event that the tour or any portion thereof cannot be conducted due to Force Majeure or Vis Majeure.

A tour's payment is an essential component of the tour's income and contributes to the overall costs of the tour, including equipment, operating costs, staffing, and administration. The Company must impose cancellation charges to cover these costs because most of its expenses will have been incurred before the tour begins.

The deposit is non-refundable. The following cancellation charges will apply if you cancel your reservation:

  • When cancellations are made 30 (thirty) days or more before the tour departure, a 90% refund will be provided, with 10% deducted to cover the cost of operating the tour,
  • A 100% deduction will be made if the person does not show up on tour,
  • There will be cancellation policies applicable during the peak season on Travlorzs. The hotel may not be able to refund any amount if the booking is canceled after a voucher is issued.

No refunds will be provided for any unused portion of the tour or services provided once the tour has begun. The alteration or early departure of the tour will be entirely at your own expense and liability if you wish to make any changes to the tour. You must also inform the tour operator in writing of your decision to leave the tour.